Refund and Returns Policy

Shipping, Returns & Cancellation Policy
Shipping Policy

Order Processing

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM EST will be processed on the following business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods & Rates

We offer the following shipping options:

Standard Shipping: Estimated delivery within 3–5 business days
Expedited Shipping: Estimated delivery within 1–2 business days

Shipping charges are calculated during checkout based on your delivery address and selected shipping method.

Free Standard Shipping is available for orders exceeding $99 shipped within the continental United States.

Delivery Estimates

Delivery timeframes are estimates provided by our shipping partners and are not guaranteed. While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including severe weather, carrier disruptions, or increased shipping volumes during peak seasons.

Holiday Notice: Orders shipped between November 15 and January 5 may experience extended delivery times due to increased carrier demand.

Order Tracking

A shipment confirmation email containing your tracking number will be sent once your order has been shipped. You may use this tracking number to monitor your shipment directly through the carrier’s website.

Shipping Restrictions

At this time, we only ship within the United States.

Please note that Expedited and Priority Shipping services are not available for PO Box addresses.

Lost or Damaged Shipments

If your tracking information indicates that your order has been delivered but you have not received it, we recommend waiting 24 hours and checking with neighbors, household members, or your building management before contacting us.

If your order arrives damaged, please notify us within 48 hours of delivery by emailing support@yarnsofcotton.com with your order number and photographs of the damaged item(s). We will review your claim and arrange a replacement or issue a refund, where applicable.

Return & Refund Policy
30-Day Return Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of the delivery date for a refund or exchange.

Return Eligibility

To qualify for a return, products must satisfy all of the following conditions:

Returned within 30 days of delivery.
Unused, unwashed, and in their original condition.
Returned in the original packaging with all tags attached.
Not designated as Final Sale or Non-Returnable at the time of purchase.

We reserve the right to decline returns that do not meet these requirements.

Initiating a Return

To request a return:

Email support@yarnsofcotton.com with your order number and the reason for your return.
Our Customer Support team will respond within 1–2 business days with return instructions.
For defective or incorrectly shipped products, a prepaid return shipping label will be provided.
Once your returned item has been received and inspected, eligible refunds will be processed within 5–7 business days.
Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your financial institution, it may take an additional 3–7 business days for the refunded amount to appear in your account.

Shipping charges are non-refundable unless the return is the result of our error, including incorrect or defective merchandise.

Exchanges

To ensure the fastest processing time, exchanges are handled as separate transactions. Customers should first initiate a return for the original item and then place a new order for the desired replacement.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact support@yarnsofcotton.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product

Upon verification, we will provide a prepaid return label and, at your preference, either ship a replacement or issue a full refund.

Non-Returnable Items

The following items are not eligible for return:

Products returned after the 30-day return period
Used or washed items
Products not returned in their original packaging
Final Sale items
Gift cards
Cancellation Policy
Order Cancellation

Orders may be cancelled within 1 hour of placement, provided they have not entered the fulfillment process.

Once an order has been picked, packed, or transferred to our fulfillment facility, it can no longer be cancelled.

If cancellation is no longer possible, eligible items may still be returned in accordance with our Return Policy after delivery.

How to Request a Cancellation

To request an order cancellation, please email support@yarnsofcotton.com with:

Subject: CANCEL ORDER – [Order Number]
Your full name
Order number
Reason for cancellation

Cancellation requests are reviewed during our business hours, Monday through Friday, 9:00 AM–5:00 PM CT. Requests submitted outside these hours will be processed on the next business day.

Cancellation Refunds

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.

Refunds typically appear within 3–7 business days, depending on your bank or payment provider.

Refused or Undeliverable Orders

Orders refused at delivery or returned due to an incorrect or incomplete shipping address provided during checkout will be treated as standard returns.

Original shipping charges are non-refundable in these circumstances.